Regulations of the Rope Master online store

Determining, among others, rules for concluding sales contracts by the store containing the most important information about the Seller, the Store and the Consumer’s Rights.

TABLE OF CONTENTS

§1 Definitions
§2 Contact with the Seller
§3 Technical requirements
§4 Shopping in the Store
§5 Payments
§6 Order processing
§7 Right to withdraw from the contract
§8 Exceptions to the right to withdraw from the contract
§9 Complaints
§10 Personal data
§11 Reservations
§12 Provisions regarding Buyers who are not Consumers

Annex No. 1: Model withdrawal form

 

§1 DEFINITIONS

Working days - days from Monday to Friday, excluding public holidays.

Account - a free Store function (service provided electronically) regulated by separate regulations, under which the Buyer may set up his individual Account in the Store.

Consumer – as its meaning in the Civil Code.

Buyer - any entity buying  in the Store.

Regulations - these regulations

Store - Rope Master online store run by the Seller at https://rope-master.com/.

Seller - GAT LIMITED LIABILITY COMPANY, LIMITED PARTNERSHIP  with registered office at Szczęsna Street 26, 02-454 Warsaw, Poland entered into the National Court Register - the register of entrepreneurs by the REGIONAL COURT FOR THE CITY OF WARSAW, WARSAW, XIII ECONOMIC DEPARTMENT OF THE NATIONAL COURT REGISTER, under KRS number 0000711609, NIP number 5223109191, REGON number 36909956700000.

Service - a paid service provided by the Seller, consisting of conducting training in Seller's training centres, described in detail in the Store.

 

§2 CONTACT WITH THE SELLER

  1. Postal address: Szczęsna Street 26, 02-454 Warsaw, Poland
  2. Email address: contact@rope-master.com
  3. Telephone: +48789424703

 

§3 TECHNICAL REQUIREMENTS

For the proper functioning of the Store you require :

  • Device with internet access
  • Web browser that supports JavaScript and cookies.

To place an order in the Store, in addition to the requirements set out in paragraph 1, an active e-mail account is required.

 

§4 SHOPPING IN THE STORE

  1. The prices of goods visible in the Store are the total prices for the goods, including VAT or not, depending on the store settings set by the user.
  2. The Seller notes that the total price of the order consists of the price indicated in the Store: the price for the goods and, if applicable, the cost of delivery.
  3. In some cases the cost of delivery is determined individually. The customer will be informed about this situation when choosing the delivery method. After placing an order, the customer will receive a link to make a payment to cover the cost of delivery. 
  4. Prices of goods do not include additional fees associated with the export of goods to the buyer's country, such as customs duties, local taxes, certificate of origin, commercial invoice legalisation, additional required certificates, etc.
  5. The goods selected for purchase should be added to the basket in the Store.
  6. The Buyer then chooses from the options available in the Store- the method of delivery of the goods, if applicable, and the method of payment for the order, as well as provides the data necessary to complete the order.
  7. The order is placed upon confirmation of its content and acceptance of the Regulations by the Buyer.
  8. Placing an order is conclusion of a sales contract between the Buyer and the Seller.
  9. The Seller shall provide the Consumer with confirmation of the conclusion of the sale contract on a durable medium at the latest when the goods are delivered - in the case of a sales contract, or before the commencement of the Service - in the case of a contract for the provision of the Service.
  10. The Buyer may register in the Store, i.e. set up an Account in it or make purchases without registration by providing his data with every order.
  11. If the customer chooses the method of payment by bank transfer or payment card, the delivery time is counted from the date of crediting the Seller's bank account or settlement account.

 

§5 PAYMENTS

  1. A buyer can pay for their order, depending on their choice:
  2. By ordinary transfer to the Seller's bank account.
  3. With a payment card:

- Visa

- Visa Electron

- MasterCard

- MasterCard Electronic

- Maestro

Through the payment platform:

- Tpay

The Seller informs that in the case of some payment methods, due to their specific qualities,  payment for the order by this method is possible only immediately after placing the order. The Buyer, by making purchases in the Store, accepts the use of electronic invoices by the Seller. The buyer has the right to withdraw his acceptance.

 

§6 ORDER COMPLETION

  • The seller is obliged to deliver the goods without defects.
  1. The estimated date of order completion is indicated in the Store, while in the case of the Service it is indicated in the Store or is determined by individual arrangements of the parties.
  2. If the Buyer has chosen to pay in advance for the order, the Seller will proceed with the order after it has been paid.
  3. In the case of card payment, the Seller will proceed with the order after positive transaction authorization.
  4. In a situation where, under one order, the Buyer purchased goods with different delivery dates, the order will be processed within the time limit applicable to the goods with the longest delivery time.
  5. If we cannot deliver your order within 1 week we will contact you immediately with an ETA, and give you the chance to change or cancel you order. If your order is urgent however, it is best to call by telephone and let us know, we will then do our best to prioritise the delivery.
  6. Goods purchased in the Store are delivered depending on which method of delivery the Buyer has chosen:
  7. Through a courier service
  8. By electronic means - in the case of digital content
  9. The buyer may pick up the goods in person at the company's office during its opening hours.

 

If the Buyer chooses personal collection, the goods will be ready for collection by the indicated date of order completion, and if the Seller has indicated the date of sending the goods - by this date.

Please note that you may be required to pay import duty or local taxes at the point of import. Please check the tax rules in the destination country. Some countries will not charge any taxes for smaller orders.

 

§7 RIGHT TO WITHDRAW FROM THE CONTRACT

  1. The consumer has the right to withdraw from the contract concluded with the Seller through the Store, subject to § 8 of the Regulations, within 14 days without giving any reason.
  2. In the event that, at the express request of the Buyer who is a Consumer, the Seller has started providing paid Services to that Buyer before the deadline specified in paragraph 3 - the Buyer shall bear reasonable costs incurred by the Seller for these Services equal to the amount proportional to the scope of services fulfilled until the Consumer has informed the Seller about withdrawal from the contract.
  3. The deadline to withdraw from the contract expires after 14 days from the day:
  4. In which the Consumer came into possession of the goods, or in which a third party, other than the carrier, and indicated by the Consumer, came into possession of the goods.
  5. In which the Consumer came into possession of the last item or in which a third party, other than the carrier, and indicated by the Consumer, came into possession of the last item in the case of a contract requiring the transfer of ownership of many items that are delivered separately.
  6. Conclusion of the contract - for service contracts.
  7. In order for the Consumer to exercise the right to withdraw from the contract, he must inform the Seller, using the data provided in § 2 of the Regulations, of his decision to withdraw from the contract by a clear statement (for example, a letter sent by post or information sent by e-mail).
  8. The consumer may use the model withdrawal form placed at the end of the Regulations, but it is not mandatory.
  9. To meet the deadline to withdraw from the contract, it is sufficient for the Consumer to send information regarding the exercise of his right to withdraw from the contract before the deadline to withdraw from the contract.

 

EFFECTS OF WITHDRAWING FROM THE CONTRACT

  1. In the event of withdrawal from the contract, the Seller shall immediately return to the Consumer all payments received from him minus the delivery costs, and in any case not later than 14 days from the day on which the Seller was informed of the Consumer's decision to exercise the right of withdrawal.
  2. Payment reimbursement shall be made by the Seller using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer agrees to a different solution, in each case the Consumer shall not incur any fees in connection with this return.
  3. The Seller may withhold reimbursement until the receipt of the goods. The seller asks you to return the goods to the following address: Szczęsna Street 26, 02-454 Warsaw immediately, and in any case not later than 14 days from the day on which the Consumer informed the Seller about the withdrawal from the sales contract. The deadline is met if the Consumer sends back the goods within 14 days.
  4. The consumer bears the direct costs of returning the goods.
  5. The consumer is only responsible for reducing the value of the goods resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the goods.
  6. If the goods, due to their nature, cannot be sent back by ordinary mail, the Consumer will also have to bear the direct cost of returning the goods. The consumer will be informed about the estimated amount of these costs by the Seller in the description of the goods in the Store or while placing the order.

 

§8 EXCEPTIONS TO THE RIGHT TO WITHDRAW FROM THE CONTRACT

  1. The right to withdraw from a distance contract is not given to a consumer in relation to the contract:
  2. In which the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specifications or serving to satisfy his individual needs.
  3. In which the subject of the service is an item subject to rapid deterioration or having a short shelf life.
  4. In which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening for health or hygiene reasons if the packaging has been opened after delivery.
  5. In which the subject of the service are things that after delivery, due to their nature, are inseparably connected with other things.
  6. In which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery.
  7. For the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts.
  8. For the supply of digital content that is not stored on a tangible medium, if the performance of the service began with the express consent of the consumer before the deadline to withdraw from the contract and after being informed by the entrepreneur about the loss of the right to withdraw from the contract.
  9. For the provision of services, if the Seller has fully performed the Service with the express consent of the Consumer, who was informed before the beginning of the service that after the performance of the service by the Seller, he will lose the right to withdraw from the contract.

 

§9 COMPLAINTS

  1. In the event of a defect in the goods, the Buyer has the option of complaining about the defective goods under the warranty or guarantee provided for in the Civil Code, provided that the guarantee has been granted.
  2. Using the warranty, the Buyer may, on the terms and within the time limits specified in the Civil Code:
  3. Submit a price reduction statement
  4. In the event of a significant defect - make a statement of withdrawal from the contract
  5. Demand exchange of the item for one free of defects
  6. Request removal of the defect
  7. The Seller asks to make a complaint based on the warranty to the postal or electronic address indicated in § 2 of the Regulations.
  8. Complaints regarding the Service provided should be directed to the electronic address indicated in § 2.
  9. If it turns out that, in order to consider the complaint, it is necessary to deliver the defective goods to the Seller, the Buyer is obliged to deliver these goods, at his own expense, to the address: Szczęsna Street 26, 02-454 Warsaw.
  10. If the product has been granted an additional warranty, information about it, as well as about its conditions, is available in the product description in the Store.
  11. Complaints regarding the operation of the Store should be directed to the e-mail address provided in § 2 of the Regulations.
  12. The complaint shall be considered by the Seller within 14 days of receipt of the goods.

 

§10 PERSONAL DATA

  1. The Administrator of personal data provided by the Buyer when using the Store is the Seller.
  2. The Buyer's personal data is processed on the basis of a contract and for its implementation, in accordance with the principles set out in the general regulation of the European Parliament and of the Council (EU) on data protection (GDPR). Detailed information on data processing by the Seller is included in the privacy policy posted in the Store.

 

§11 RESERVATIONS

  1. It is forbidden for the Buyer to provide illegal content.
  2. Each order placed in the Store constitutes a separate sales contract and requires separate acceptance of the regulations.
  3. Agreements concluded on the basis of these regulations are concluded in Polish.
  4. None of the provisions of these Regulations excludes or in any way limits the Consumer's rights under the law.
  5. To the extent not regulated in the Regulations, the provisions of the Regulations regarding sales contracts shall apply accordingly to contracts for the provision of the Service.

 

§12 PROVISIONS CONCERNING NON-CONSUMER BUYERS

  1. The right to withdraw from a distance contract is not given to an entity other than the Consumer.
  2. Any liability of the Seller towards the Buyer who is not a Consumer is excluded.
  3. In the event of any dispute with the Buyer who is not a Consumer, the appropriate court will be the court applicable for the registered location of the Seller.

 

Annex 1 to the Regulations

Below is a sample withdrawal form from which the Consumer may or may not use:

MODEL (sample) WITHDRAWAL FROM THE CONTRACT

(this form should be completed and returned only if you wish to withdraw from the contract)

GAT LIMITED LIABILITY, LIMITED PARTNERSHIP

  • Szczęsna Street 26, 02-454 Warsaw

e-mail address: contact@rope-master.com

- I ................................................ ......................... hereby inform about my withdrawal from the contract for the provision of the following Service / sale of the following item(s):

..................................................

..................................................

..................................................

..................................................

..................................................

- Date of conclusion of the contract / Date of receipt ...........................................

- Name of Consumer (s) ..........................................

- Consumer (s) address ............................................

..................................................

Consumer Signature

(only if the form is sent in paper version)

Date ............................................

 

Account Regulations

Account regulations in the Rope Master store

TABLE OF CONTENTS

§1 Definitions

§2 Contact with the Seller

§3 Technical requirements

§4 Account

§5 Complaints

§6 Personal data

§7 Reservations

 

§1 DEFINITIONS

Account - the free Store function (service) regulated in these regulations, thanks to which the Buyer may set up his individual Account in the Store.

Buyer - any entity buying in the Store.

Store - Rope Master online store run by the Seller at https://rope-master.com

Seller - GAT LIMITED LIABILITY COMPANY LIMITED PARTNERSHIP  with registered office at Szczęsna Street 26, 02-454 Warsaw, entered into the National Court Register - the register of entrepreneurs by the REGIONAL COURT  FOR THE CITY OF WARSAW, WARSAW, XIII ECONOMIC DEPARTMENT OF THE NATIONAL COURT REGISTER, under KRS number 0000711609, NIP number 5223109191, REGON number36909956700000

 

§2 CONTACT WITH THE SELLER

  1. Postal address: Szczęsna Street 26, 02-454 Warsaw
  2. Email address: contact@rope-master.com
  3. Telephone: +48789424703

 

§3 TECHNICAL REQUIREMENTS

For proper functioning and creating an Account, you require :

- Active e-mail account

- Device with internet access

- A web browser that supports JavaScript and cookies

 

§4 ACCOUNT

  1. Creating an Account is entirely voluntary and depends on the will of the Buyer.
  2. The account gives the Buyer additional options, such as: viewing the history of orders placed by the Buyer in the Store, checking the status of the order or self-editing of the Buyer's data.
  3. To set up an Account, please complete the appropriate form in the Store.
  4. At the time of creating the Account, an agreement is concluded for an indefinite period between the Buyer and the Seller regarding the maintenance of the Account on the terms set out in the Regulations.
  5. The Buyer may cancel the Account at any time without incurring any costs.
  6. In order to resign from the Account, please send your resignation to the Seller, at the e-mail address contact@rope-master.com, which will result in immediate deletion of the Account and termination of the contract regarding the running of the Account.

 

§5 COMPLAINTS

  1. Complaints regarding the operation of the Account should be directed to the email address contact@rope-master.com.
  2. The complaint shall be considered by the Seller within 14 days.

 

§6 PERSONAL DATA

  1. The administrator of personal data provided by the Buyer when using the Store is the Seller.
  2. The Buyer's personal data is processed on the basis of a contract and for its implementation, in accordance with the principles set out in the general regulation of the European Parliament and of the Council (EU) on data protection (GDPR). Detailed information on data processing by the Seller is included in the privacy policy posted in the Store.

 

§7 RESERVATIONS

  1. It is forbidden for the Buyer to provide illegal content.
  2. The Account maintenance contract is concluded in Polish.
  3. In the event of important reasons referred to in para. 4, the Seller has the right to amend these Account regulations.
  4. Important reasons referred to in para. 3 are:
  5. the need to adapt the Store to the legal provisions applicable to the Store's operations
  6. improving the security of the service provided
  7. changing the functionality of the Account requiring modification of the Account regulations.
  8. The buyer will be notified of the planned change in the Account regulations at least 7 days before the change is implemented via e-mail sent to the address assigned to the Account.
  9. In the event that the Buyer does not accept the planned change, he should inform the Seller about it by sending an appropriate message to the Seller's e-mail address, contact@rope-master.com, which will result in termination of the Account maintenance agreement at the moment the planned change comes into force, or earlier if the Buyer makes such a request.
  10. In a situation where the Buyer does not object to the planned change until it comes into force, it is assumed that he accepts it, which does not constitute any obstacle to terminate the contract in the future.
  11. In the event of any dispute with the Buyer who is not a Consumer, the the appropriate court will be the court applicable for the registered location of the Seller.
  12. None of the provisions of these Regulations excludes or limits in any way the consumer's rights under the law.

 

Newsletter regulations

of Rope Master store

§1 DEFINITIONS

Newsletter - a service provided electronically free of charge, through which the Customer may receive electronically from the Service Provider, previously ordered messages regarding the Store, including information about offers, promotions and new products in the Store.

Store - Rope Master online store run by the Service Provider at https://rope-master.com

Service Provider - GAT LIMITED LIABILITY COMPANY,  LIMITED PARTNERSHIP  with registered office at Szczęsna Street 26, 02-454 Warsaw, entered into the National Court Register - Register of Entrepreneurs by the REGIONAL COURT FOR THE CITY OF WARSAW, WARSAW, 13th FACULTY OF ECONOMIC REGISTER SĄDOWY, under KRS number 0000711609, NIP 5223109191, REGON number 36909956700000.

Service Recipient - any entity using the Newsletter service.

 

§2 Newsletter

  1. The Customer may voluntarily use the Newsletter service.
  2. To use the Newsletter service, you need a device with the latest web browser, supporting JavaScript and cookies, with access to the Internet and an active e-mail account.
  3. E-mails sent as part of this service will be sent to the e-mail address provided by the Service User when subscribing to the Newsletter.
  4. The recipient, in order to conclude a contract and subscribe to the Newsletter service, initially provides, in the designated place on the Website, his email address to which he wants to receive messages sent as part of the Newsletter. Then, to the e-mail address provided in initial step, the Service Provider will send the Customer a message verifying the e-mail address, in which there will be a link to the Service Recipient's confirmation of his will to subscribe to the Newsletter. After the Service Recipient confirms his will to subscribe to the Newsletter, a service contract is concluded and the Service Provider will begin providing it to the Service Recipient.
  5. Messages sent as part of the Newsletter will include information about the possibility of unsubscribing from it, as well as a link to unsubscribe.
  6. The Customer may unsubscribe from the Newsletter, without giving a reason and incurring any costs, at any time, using the option referred to in paragraph 5 or by sending a message to the Service Provider's email address: contact@rope-master.com. The use of the link to unsubscribe from the Newsletter by the Service Recipient or sending a message requesting subscription camcellation from the Newsletter will result in immediate termination of the contract for the provision of this service.

 

§3 Complaints

  1. Complaints about the Newsletter should be reported to the Service Provider by e-mail: contact@rope-master.com.
  2. The Service Provider will respond to the complaint within 14 days of receiving the complaint.

 

 §4 Personal data

  1. The administrator of personal data provided by the Client when using the Newsletter is the Service Provider.
  2. The Service Recipient's personal data is processed on the basis of a contract and for its implementation, in accordance with the principles set out in the general regulation of the European Parliament and of the Council (EU) on data protection (GDPR). Detailed information on data processing by the Seller is included in the privacy policy posted in the Store.

 

§5 Final provisions

  1. The Service Provider reserves the right to amend these regulations only for important reasons. An important reason is the need to change the regulations caused by the modernization of the Newsletter service or a change in the law, affecting the service provided by the Service Provider.
  2. Information about the planned amendment to the regulations will be sent to the Service Recipient's e-mail address provided at the time of subscribing to the Newsletter at least 7 days before the changes are introduced.
  3. If the Service Recipient does not object to the planned changes until they come into force, it is assumed that he accepts them.
  4. In the event of non-acceptance of planned changes, the Service Recipient should send information about it to the Service Provider's e-mail address: contact@rope-master.com, which will result in termination of the service contract upon the coming into force of the planned changes.
  5. The Customer is prohibited from providing illegal content.